All sales are considered final! Refunds will not be issued under any circumstances. Requests for returns, order changes, or exchanges cannot be accommodated once the item has been shipped or production has commenced. It's important to carefully review all product descriptions before making a purchase.
Upon receiving your order, please inspect it promptly. If the item is defective, damaged, or incorrect, please contact us within 24 hours. This will allow us to assess the issue and take appropriate action to resolve it.
Please note that XOLOVIN is not liable for any packages that are lost during the shipping process. If a package is lost, kindly reach out to the shipping carrier for assistance.
Shipping Policy:
For pre-order items, please anticipate a production and fulfillment timeframe of 3-4 weeks.
Pre-made items, typically require 1-3 days for fulfillment. Prior to purchasing, we advise reviewing the product description, as refunds are not offered.
Similar to the refund policy, XOLOVIN cannot assume responsibility for lost packages during shipment. Should a package go missing, please engage directly with the shipping carrier to address the situation.
Chargeback Policy:
When making a purchase through our website, you are agreeing to abide by these terms and conditions. We retain the right to modify and update these terms and conditions as needed.
All customers are required to confirm their understanding and acceptance of our terms and conditions prior to completing a purchase.
In the event of a chargeback, XOLOVIN possesses evidence that the customer has acknowledged our terms and conditions. This evidence will be utilized in the event of any disputes.